EMR/RCM Product Owner
At Sunwave Health—a leading Behavioral Health SaaS provider—we’re seeking a dynamic Techno-Functional Analyst to drive our EMR/RCM solutions forward. In this role, you will directly impact clinical workflows, billing, and revenue cycle processes, ultimately revolutionizing behavioral healthcare and improving patient outcomes.
- Perform detailed functional analyses of customer needs, translating them into precise, actionable requirements, user stories, and acceptance criteria.
- Provide technical and functional support for Sunwave systems, troubleshooting issues related to workflows, data, and system interfaces.
- Conduct functional testing to ensure that new features and enhancements meet specified requirements.
- Collaborate closely with Product Management, Account Management, Customer Support, and Engineering to prioritize and manage the product backlog.
- Actively participate in Agile processes (sprints, stand-ups, backlog grooming) to ensure timely delivery of EMR/RCM features.
- Create release notes and maintain up-to-date functional documentation.
- Bachelor’s degree in Information Systems, Healthcare IT, Computer Science, or a related field.
- 3+ years of experience within the healthcare industry—ideally in Behavioral Health—with deep knowledge of EMR and/or RCM systems, including admissions, clinical workflows, billing, insurance claims processing, posting, collection, and accounting reporting.
- 3+ years of experience working with SaaS products.
- 3+ years of experience as a Product Owner.
Experience with modern SaaS tools and agile methodologies is highly valued.
- Excellent verbal and written communication skills, with the ability to clearly articulate technical concepts to non-technical stakeholders.
- Strong analytical and problem-solving skills, with a proven ability to prioritize features based on business impact, customer feedback, and technical feasibility.
- A collaborative, self-motivated, and results-oriented mindset, driven to exceed goals.
Why Sunwave Health?
Join a collaborative, innovative team committed to professional growth, diversity, and making a tangible impact in healthcare. We offer competitive benefits, continuous learning opportunities, and a supportive environment that fosters career development.
Company Benefits
- Paid Time Off
- Medical Insurance
- Vision & Dental Plan
- Business Casual Environment
- Flexible Locations
