HubSpot Solution Specialist

Company Overview

At Sunwave Health, we improve behavioral health and addiction treatment facility functionality to achieve better results for patients, caregivers, and administrators. Our platforms empower our clients to quickly and easily manage patient needs from admission to discharge, with provisions for billing and integrations with payment processors, billers, insurance companies, and other providers.

Job Overview

We are seeking an experienced HubSpot Solution Specialist to own the configuration, optimization, and ongoing health of our HubSpot instance as the central hub of our GTM technology stack. This role is critical to supporting a rapidly evolving Revenue Operations environment — including CRM data integrity, marketing/sales/service alignment, and integrations across our customer support and billing systems. You’ll work closely with Sales, Marketing, Customer Success, and Finance to ensure HubSpot is a reliable source of truth that powers reporting, automation, and cross-functional workflows.

Job Responsibilities

Serve as the primary system administrator for HubSpot, managing user permissions, properties, pipelines, workflows, and data hygiene across Marketing, Sales, and Service Hubs
Own and maintain integrations between HubSpot, Zendesk, and Maxio, ensuring accurate, bi-directional data flow across customer support and billing/subscription systems
Build and maintain automated workflows, sequences, and lifecycle stage logic to support lead routing, deal progression, and customer lifecycle management
Monitor data quality and lead deduplication processes; proactively identify and resolve sync errors, duplicate records, and broken workflows
Partner with RevOps, Sales, and CS leadership to design scalable processes for reporting, forecasting, and pipeline visibility
Manage custom objects, properties, and associations to support complex, multi-product or multi-entity data models
Configure and maintain dashboards and reports for GTM leadership, ensuring metrics are accurate and consistently defined across teams
Act as the internal subject matter expert on HubSpot best practices, staying current on new features and recommending platform enhancements
Document system configurations, integration logic, and standard operating procedures for internal reference and onboarding
Understands deal economics and protects margin within approved parameters
Support ad hoc data requests, audits, and troubleshooting across the HubSpot ecosystem

Job Qualifications

3+ years of hands-on HubSpot administration experience, ideally within Marketing Hub, Sales Hub, and/or Service Hub
Demonstrated experience integrating HubSpot with Zendesk (ticketing/support data sync, custom objects, or workflow triggers)
Demonstrated experience integrating HubSpot with Maxio (subscription/billing data sync, revenue reporting, or usage-based workflows)
Strong understanding of CRM data architecture, including properties, pipelines, lifecycle stages, and custom objects
Experience building and troubleshooting complex workflows, sequences, and automation logic
Familiarity with data deduplication and cleansing practices across CRM and supporting systems
Working knowledge of native and third-party integration tools (e.g., native connectors, iPaaS platforms such as Zapier, Workato, or similar)
HubSpot certifications (e.g., HubSpot Administration, RevOps Certification) strongly preferred
Excellent written and verbal communication skills, with the ability to translate technical configurations into business impact
Experience working in a SaaS environment; healthcare, behavioral health, or EHR/EMR industry experience is a plus

Nice to Have

Experience with Salesforce, particularly in migration, consolidation, or dual-CRM environments
Familiarity with EOS (Entrepreneurial Operating System) or similar operating frameworks
Exposure to MEDDICC or other structured deal qualification methodologies
Experience supporting multi-brand or multi-product go-to-market motions
Comfort operating in a fast-paced, evolving environment — including post-merger or system consolidation scenarios

Work Environment

This position is fully remote and requires the worker to have a dedicated work space in their home during core business hours. Travel may be required at a frequency of less than 10%.

Open Positions

We’d love to learn more about you. Check out our open positions by clicking the link below! Thank you for your interest in Sunwave.