Implementation Specialist

Company Overview

At Sunwave Health, we help behavioral health and addiction treatment organizations operate more effectively and deliver better outcomes for patients, caregivers, and administrators. Our platforms help clients manage patient workflows from admission to discharge, including clinical operations, billing, reporting, integrations, payment processing, insurance workflows, and other key operational needs.

Job Overview

The mission of the Implementation Specialist is to ensure the successful onboarding, configuration, and adoption of Lightning Step + Sunwave Health’s technology solutions by our clients, enabling them to operate more efficiently and deliver high-quality care.

The ideal candidate is customer-focused, detail-oriented, and technically curious, with the ability to manage multiple implementations simultaneously while building strong relationships with clients and internal stakeholders.

In this role, the Implementation Specialist partners closely with clients to understand their workflows, configure the platform to meet their needs, provide training and guidance, and ensure a smooth transition from implementation to ongoing support.

The Implementation Specialist is part of our Implementation Team, reporting to the Director of Implementation.

The role is remote based in the United States.

Job Responsibilities

Lead end-to-end implementation projects for new clients, from kickoff through go-live
Gather and document client requirements, workflows, and business processes
Configure and validate system settings to align with client needs and best practices
Conduct client training sessions and provide clear documentation and guidance
Improving patient outcomes
Serve as the primary point of contact for clients during implementation
Identify risks, troubleshoot issues, and escalate concerns as needed
Ensure a smooth handoff to Customer Success or Support teams post-implementation
Maintain accurate implementation records and project documentation
Collaborate cross-functionally with Sales, Product, Support, and Account Management teams to ensure seamless client handoffs, alignment on client goals, and successful long-term adoption
Contribute to process improvements and implementation best practices

Job Qualifications

2–4 years of experience in software implementation, onboarding, customer success, or a related role
Bachelor’s degree in Business, Information Systems, Healthcare Administration, or a related field (or equivalent experience)
Proven experience implementing SaaS platforms or supporting technical solutions
Strong project management and organizational skills
Excellent written and verbal communication skills
Ability to work independently in a fast-paced, remote environment
Experience in healthcare, behavioral health, or revenue cycle management is a plus

Open Positions

We’d love to learn more about you. Check out our open positions by clicking the link below! Thank you for your interest in Sunwave.